Returns & Exchanges
At MASQMAI, we want you to be completely satisfied with your beauty experience. If your purchase isn't quite right, you can return unopened and unused products within 14 days of delivery for a full refund.
Initiate Your Request
Contact our customer service team via email with your order number and the reason for your return to receive a return authorization.
Prepare Your Package
Securely pack the items in their original, unopened packaging to ensure they are protected during transit and maintain their hygienic seal.
Ship the Items
Affix the provided shipping label to your package and drop it off at your nearest authorized courier location, keeping your tracking receipt for reference.
Receive Your Refund
Once our warehouse inspects and approves the returned items, your refund will be processed back to your original payment method within 5-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing