Frequently Asked Questions
Everything you need to know about your MASQMAI beauty experience.
Where does MASQMAI ship?
We currently offer international shipping across Europe, the United States, and selected countries worldwide. Delivery times vary by location, typically ranging from 3 to 7 business days.
Are MASQMAI products cruelty-free?
Yes, all our products are 100% cruelty-free. We are committed to ethical beauty and do not test any of our formulas or ingredients on animals.
What is your return policy?
We accept returns on unopened and unused products within 14 days of delivery. Due to hygiene reasons, we cannot accept returns on beauty products that have been opened or used.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking link so you can follow your package's journey in real-time.
Are your products suitable for sensitive skin?
MASQMAI formulas are developed with high-quality natural ingredients designed to be gentle. However, we always recommend checking the full ingredient list on the product page or performing a patch test before full application.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.